Terms and Conditions

Terms and Conditions (Last Updated November 17th, 2025)

1. Scope of Terms and Conditions.The Terms and Conditions of service projects are limited to those contained herein. Any additional or different terms or conditions in any form delivered by you (“Customer”) are hereby deemed to be material alterations and notice of objection to them and rejection of them is hereby given. By engaging NASH Service Connections, LLC d/b/a Pool Techniks (“Service Provider”) to perform or produce any services, Customer agrees to be bound by and accepts these Terms and Conditions unless Customer and Service Provider have signed a separate agreement, in which case the separate agreement will govern. These Terms and Conditions constitute a binding contract between Customer and Service Provider and are referred to herein as either “Terms and Conditions” or this “Agreement.” Customer accepts these Terms and Conditions by engaging Service Provider to perform or procure any services. These Terms and Conditions are subject to change without prior notice, except that the Terms and Conditions posted on Service Provider’s Site at the time Customer signs the Proposal will govern, unless otherwise agreed in writing by Service Provider and Customer.
2. Payment Terms. All payments are due upon completion of work. Any payment is considered late if not paid within 10 days. If amounts owing under this Agreement are not paid within thirty (30) days, Customer agrees to pay a late charge on any outstanding balance at two per cent (2%) per month or twenty-four per cent (24%) per annum on the unpaid amount calculated from the date payment was due. Customer will be deemed to have accepted Service Provider’s performance as complete under this Agreement unless Customer notified Service Provider in writing otherwise within three (3) days of completion. Should Service Provider retain the assistance of a third party, including without limitation an attorney, to assist with collection of unpaid amounts due and owing, Customer agrees to pay Service Provider’s costs associated therewith including without limitation reasonable attorneys’ fees, court costs, and interest at the maximum legal rate.
3. Change Orders.During the progress of the work under this Agreement, if Customer should order extra work not specified in the Agreement, Service Provider may require such extra work to be considered an agreement separate and aside from this Agreement and may require payment for said extra work in advance.
4. Work Schedule.Work shall be completed within a reasonable time as deemed by the Service Provider. Performance of this Agreement is subject to labor strikes, fires, acts of war or terrorism, acts of God, adverse weather conditions not reasonably anticipated, unusual delays in transportation, Service Provider’s ability to obtain materials, and/or any cause beyond Service Provider’s control.
5. Substitutions.Should Service Provider be unable to obtain any material(s) specified in the Agreement or any Change Order, Service Provider shall have the right at its sole discretion to substitute comparable materials and such substitution shall not affect the Contract Price.
6. Excess Materials.Extra materials left over upon completion shall be deemed Service Provider’s property, and Service Provider may enter upon the Property’s premises to remove excess material(s) at all reasonable hours.
7. Limited Warranty.Service Provider shall provide Customer with a limited warranty on service and labor for the duration of thirty (30) days, beginning on the date of completion of services against defects in the quality of workmanship (“Warranty Period”). Service Provider shall not be liable during or following the Warranty Period for any: (a) damage due to ordinary wear and tear or abusive use; (b) defects that are the result of characteristics common to the materials used; (c) loss, injury or damages caused in any way by the weather elements; (d) any manufacturer defects; (e) improper chemical balance in the pool. If the equipment has a manufacturer warranty, this will be outlined on the line item. Service Provider will register any manufacturer warranties on the Customers’ behalf. Service Provider is not responsible for any warranties provided by the manufacturer. Service Provider makes no warranty to Customer regarding materials and/or equipment installed, and Service Provider authorizes no third person or party to assume any warranty obligation or liability on Service Provider’s behalf. The only warranties applicable to the materials and/or equipment installed are those, if any, extended by the respective manufacturer. Service Provider hereby assigns to Customer, without recourse, any applicable warranties extended to Service Provider. Under no circumstances shall Service Provider be liable to Customer for loss of time, loss of use, inconvenience, or any other incidental or consequential damages that may arise from this Agreement. Unauthorized repairs or attempted repairs shall void this warranty entirely.
8. Performance or Condition of Existing Equipment.Service Provider is not responsible for the performance, functionality, or compatibility of existing equipment, controls, or other equipment/materials that is not replaced during a job installation and that Customer agrees to keep in place. In the event that the system fails to operate properly, the Warranty service will only cover the newly installed equipment, controls, or materials, as well as our workmanship. In the event that an existing piece of equipment prevents the proper start up or operation of the new equipment or system, Customer assumes all responsibility for any additional service charges that may be incurred. The Customer understands that it is important that they have an active role in helping to maintain a healthy and clean swimming pool.
9. Installing Third-Party Items.Service Provider does not compete with online pricing, and will not install any equipment, parts or items not purchased directly through us. The equipment, parts and items that can be found online are not OEM parts supplied directly from the manufacturer, but rather third-party companies that may buy older models in bulk, or buy versions that are not construction grade and have cheaper internal parts, etc. Buying from these types of suppliers voids the manufacturer warranty as well. Our pricing also includes all ancillary services from evaluation to completion of the job, disposal of the old item, warranty registration and on-going support after the job. Our pricing is in-line with other local licensed contractors and the suggested market price. Buying online is generally for someone looking to DIY the repair. Service Provider will not install any equipment, parts or items purchased online or through any third-parties.
10. Paint, Patchwork, and Repairs.Service Provider is not responsible for any painting, patchwork, or repair work that may be required following modification/installation work.
11. Personal Property.Service Provider is not responsible for damage to Customer’s personal property left in or near the project area.
12. Indemnification.Customer shall indemnify, defend, and hold harmless Service Provider and its respective directors, officers, employees, agents, sureties, subcontractors, and suppliers from and against any and all losses, costs, expenses, damages, injuries, claims, demands, obligations, liabilities, judgments, fines, penalties, interest and causes of action, including without limitation administrative and legal costs and reasonable attorney’s fees, involving the following: (a) injury or death to any person, or damage to or destruction of any property (including loss of use thereof), except to the extent caused by the sole negligence or intentional misconduct of Service Provider; and (b) any failure of the Customer to comply with the requirements of the Agreement.
13. Risk of Loss.Risk of loss shall pass to the Customer upon delivery of materials and equipment to Customer’s Property. Service Provider shall not be responsible for any loss due to fire, theft, vandalism, and/or malicious mischief once delivered to Customer’s Property. Customer shall assume all responsibility for any such loss and Customer shall maintain insurance coverage to protect against such loss.
14. Severability.Should any part of this Agreement be adjudged to be void, unenforceable, or contrary to public policy, only such void or unenforceable portion shall be stricken and eliminated hereof while the other portions remain valid and enforceable.
15. Performance.If Customer fails to perform any of Customer’s obligations herein or if Service Provider, in good faith, believes that the prospect of payment or performance to be impaired, Service Provider may at any time, with written notice to Customer, terminate this Agreement while retaining all mechanic’s lien rights as well as right to payment for the full amount of work performed plus reasonable overhead and profit, interest, attorneys’ fees, and other charges due and unpaid.
16. Dogs and Other Pets. It is the Customer’s responsibility to see that their pets are properly arranged for ahead of time. If you do not have a separate fenced off area of the yard for your dogs, please see that they are either in the house or in their kennel/crate on your service scheduled service day(s).
17. Bees, Wasps, Snakes, and Other Pest. Should your service technician come in contact with bees, snakes, rats or other pests, they will report the situation to the Field Manager. The Field Manager will contact you, making you aware of the situation and asking that it be corrected prior to completing any work. It is the responsibility of Customer to inform the Service Provider upon completion of the pest control in order to get back on the schedule for planned work. Customer may be subject to a one-hundred dollar ($100) rescheduling fee.
18. Staying In Touch. Customer agrees to provide Service Provider with adequate contact information (landline phone number, cell phone number, work phone number, e-mail address) where they can best be reached during the day. If Customer cannot be reached in a timely manner, Customer agrees to accept any decision Service Provider makes in regards to maintaining or repairing Customer’s swimming pool equipment, up to five-hundred dollars ($500).
19. SMS Policy.We do not share information with third parties or marketing services. By submitting, you authorize Pool Techniks to reach out via phone, email, or text for explicit information about project needs. We will never share your personal information with 3rd parties for marketing purposes or to spam you. You can opt out at any time. Message/data rates apply. Consent is not a condition of purchase.
20. Access to Customer’s Pool. It is imperative that we have access to Customer’s neighborhood and swimming pool in order to complete any agreed upon work. If Customer’s neighborhood has a security gate, it is the Customer’s responsibly to ensure the Service Provider has been cleared at the gate, or to provide a gate code for access at least one day before our visit. If Customer currently has any locked gates, it is preferred that a combination lock be used. It is the Customer’s responsibility to provide the Service Provider with the combination at least one day before our visit. If we arrive on our scheduled day and we are not able to access the neighborhood or pool, an attempt will be made to contact the Customer. If there is no response within a reasonable amount of time, the Customer may be subject to a one-hundred dollar ($100) rescheduling fee.
21. Pool Temperature. If any repair (such as lights or drain covers) requires the Service Provider to swim/dive the pool, it is required that the water temperature be at least 78 degrees. It is the Customer’s responsibility to ensure the pool is of proper temperature for the day of our scheduled visit. If Service Provider arrives for the scheduled visit and the water is not up to temperature, the job will be rescheduled and a one-hundred dollar ($100) rescheduling fee may apply. If the pool does not have a heater, then any repairs will be scheduled when the temperature allows. No repairs requiring the Service Provider to swim/dive the pool will be scheduled during the winter months, regardless of the pool having a heater.
22. Minimum service charge. Our minimum service charge is one-hundred seventy dollars ($170). This applies to all service calls, diagnostics, evaluations, etc. Anytime Customer engages with Service Provider to come to their property, the minimum service charge may be applied. Payment terms as listed in section 2 shall apply.
23. Pool Chemistry.It is the Customers sole responsibility to maintain the swimming pool chemistry at appropriate levels as lined out by their pool builder, equipment manufacturer, and/or pool cleaning company. Service Provider is not responsible for checking, maintaining, or informing Customer of any imbalanced pool chemicals. In the event that improper chemistry affects the equipment installed by Service Provider, the Customer acknowledges that the Service Provider is not responsible for any issues that arise with the equipment. This includes but is not limited to improper functionality or aesthetic issues of any new or existing equipment.
24. Other Service Providers.Customer agrees that no other Service Providers will be scheduled during the same time as our visit. This ensures adequate space, parking and focus for the technicians.
25. Parking.Customer agrees to allow Service Provider to park in the driveway. This allows the Service Provider easy access to the tools and equipment needed to complete the work. If adequate parking is not available, the Service Provider may reschedule the job and the Customer may be subject to a one-hundred dollar ($100) rescheduling fee.
26. Electrical. Customer agrees that if any electrical issues arise, a Licensed Electrician will need to be hired to evaluate and make any repairs needed. This is separate from the Service Provider and the Customer is responsible for any fees incurred. Service Provider offers No Electrical Bonding Testing of swimming pool surface, pool decking within 5 feet of water edge, metallic diving board stands/bolts, metallic slide legs/slide handrails/slide ladders, metallic pool ladders & handrails, metallic deck anchors/bolts that are not in use, metallic underwater fixtures for lighting, any metallic object underwater of pool or fastened to decking, and pump pad equipment and would recommend it be performed by a Licensed Electrician. Customer acknowledges that any damage to any pool equipment caused by Bonding issues are not the responsibility of the Service Provider.
27. Emergency Services. Customer acknowledges that Service Provider does not offer any type of emergency services. Service provider will do their best to accommodate urgent equipment needs during regularly scheduled business hours. In the event that an urgent matter arises with the equipment, it is recommended to completely shut the equipment down until the Service Provider can evaluate.
28. Acknowledgement of the Terms and Conditions. The Customer hereby acknowledges that upon initiating business with the Service Provider they are agreeing to the terms and conditions listed. The Customer hereby acknowledges that they have read (or have had read to them), and understand the Agreement setting. The Customer has had all of their questions answered fully. The Customer understands that it is important that they have an active role in helping to maintain a healthy and clean swimming pool. The Customer understands that no promises or guarantees have been made to them.
29. Entire Agreement.This Agreement constitutes the entire agreement between Customer and Service Provider. No agreements, representations, or warranties other than those specifically set forth herein shall be binding on any of the parties unless set forth in writing and signed by both parties.
30. Right to Cancel.You, the Customer(s), may cancel this transaction at any time within two (2) days of the initial approval of work. If the Customer cancels after this period, the Customer may be subject to a cancellation fee of five hundred dollars ($500), or the forfeiture of the deposit, whichever the Service Provider deems appropriate. Once equipment is installed, there are no returns.
31. Acts of God / Force Majeure; Warranty & Liability Exclusions.For purposes of this Agreement, an “Act of God” is an event caused solely by natural forces that is unavoidable despite reasonable care (for example, lightning, wind, hail, tornado, flood, earthquake, or other severe weather or natural conditions), and excludes human agency. Events beyond Service Provider’s reasonable control also include, without limitation, utility interruptions or fluctuations (including power surges, brownouts, and voltage irregularities), widespread supply‑chain disruptions, labor disputes, governmental orders or delays, civil disturbances, acts of war or terrorism, epidemics or pandemics, and similar extraordinary events.
32. Exclusions.Service Provider’s limited labor/service warranty in Section 7 does not apply—and, to the extent permitted by law, is void—where any failure, damage, loss, decreased performance, or service need arises in whole or in part from an Act of God or other events beyond Service Provider’s reasonable control, including without limitation: lightning or electrical surge; wind, hail, tornado, or storm debris; flood or other water intrusion unrelated to Service Provider’s workmanship; earthquake; fire or smoke; pest/rodent or vermin activity; corrosive, contaminated, or otherwise abnormal environmental conditions; or structural deficiencies or changes at the Property. Service Provider will have no responsibility for any resulting property damage, loss of use, or other incidental or consequential damages stemming from such events. This Section does not excuse Service Provider from liability to the extent damage is directly caused by Service Provider’s gross negligence or willful misconduct.